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Return Policy We are proud of our quality products and strive to make the return process easy and efficient.
Return Policy Summary

View the complete Return Policy.

What Can Be Returned?

The vast majority of the items we sell may be returned, however some items are not returnable. Items which are custom-ordered (such as kitchen cabinets), or custom-made (like windows and pre-hung doors), may not be returned. 

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What Does It Cost?

In nearly all cases there are no additional fees (re-stock fees) when you return your merchandise to Dunn Lumber. Shipping charges may apply. Unless we made an error, or the product is defective, you are responsible for the cost of shipping your merchandise back to us.

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How Do I Get My Stuff Back To You?

We strive to make our return process easy and efficient. You have two easy ways to return your merchandise to us:

  • You can bring your item(s) back to any Dunn Lumber yard location.

  • If you have large and/or heavy merchandise, and it’s within our Seattle-areaa local delivery zone,  you may contact us and arrange for a Dunn Lumber truck to swing by and pick up your material. A $20 fee applies.

We make it easy – just contact our customer service department, or, if your items were purchased online, contact us at websales@dunnlumber.com and we’ll make the arrangements for you.

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Eligible Merchandise

Regular Stock Items. Most of the items we offer on our web site are "regular stock" items. Regular stock items can be returned without fee or restriction (subject to the conditions below).

Regular stock items are either items that we keep in regular stock at one of our retail yards, or items that are kept in regular stock by one of our suppliers.

Customized Items. Some of the items we sell are custom made, or made-to-order. Examples would include Milgard windows, pre-hung doors, and semi-custom kitchen cabinets. When selling a customized item we make it clear to you that the items you are buying may not be returned for any reason.

There is an important exception to this: if Dunn Lumber made a mistake when ordering your customized merchandise, and it turns out not to be appropriate for your use, we will do what it takes to rectify the situation. Note that certain details apply to our policy regarding custom orders. We will review these in detail with you as we go through the ordering process.

"Boneyard" Items. Final clearance items purchased from our “Boneyard” are sold on an all sales final basis, and cannot be returned.

Gift Cards. Dunn Lumber gift cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit.

Shipping Charges

Shipping charges do not apply when you return your merchandise in person at one of our yards.

However, if we ship your return back to us via one of our delivery trucks, you are responsible for the cost of that shipment.

Once the product arrives we will deduct the cost of the shipment from the amount of your final refund.

Please note that the original shipping charges incurred on your purchase are not refundable as part of your return or exchange.

Exceptions

We will not charge you for return shipping if the reason for the return is:

  • due to an error on our part

  • because the merchandise is defective, or is missing parts/pieces

Return Methods

We strive to make our return process easy and efficient. You have several easy ways to return your merchandise to us:

In-Store Return. You can return your merchandise to any Dunn Lumber store. Simply bring your merchandise back to a yard near you.

If you bring your receipt it will make the return process faster, but don’t’ worry if you don’t have your receipt. As long as you bought the merchandise from our website we will have a record of your purchase, and will be able to look it up in the store.

If you paid by credit card be sure to bring the same card with you for the return/credit.

Pickup By Dunn Delivery Truck. If you have large and/or heavy merchandise, and it’s within our Seattle-area local delivery zone, you can contact us and arrange for a Dunn Lumber truck to swing by and pick up your material. A $20 pick-up fee applies.

To schedule a pick-up of return materials please contact us by phone so that one of our salespeople can nail down all the necessary details with you. Call the yard location closest to you to make the arrangements.

Other Arrangements. If none of the methods above work for you we can help to make other arrangements. Just contact our customer service department and we’ll work things out.

How Long Will It Take?

We strive to process returns as quickly as possible. Typically we will process a return and issue a refund within 5-7 business days after we receive it.

  • Returns that arrive with proper paperwork and in good condition will have the shortest processing time.

  • Remember to allow for time in transit when estimating how long the whole process will take.

Returning Your Money

Your refund will be issued to the original form of payment you used to make your purchase.

  • Credit Card - We will apply your refund to the same card that you used to purchase the merchandise.

  • Dunn Lumber Commercial Accounts - Credit will be applied to your commercial account as soon as your merchandise is inspected and processed.

Effective Date

Last updated July 22, 2019